Wednesday, December 13, 2017


The challenges of a crew are  much more than just a coffee brew!!



Challenges get personified when one becomes a Cabin crew!

It’s about how you take them!!
As a cabin crew you are a multi tasker….you are a complete package of all possible professions as required on board to take care of the passengers , aircraft and fellow colleagues.
As a Cabin crew it is common to come across a medical emergency, a short circuit on board, disruptive passenger on board, Turbulence…and many more…
Service challenges need more of hospitality ,empathy and courtesy…whereas safety, security and first aid challenges need knowledge of procedures , regulations ,standards and handling tactics too!
One out of many challenges that I can share is saving a man suffering from heart attack. many crew would have encountered this situation…may be multiple times…so had I ,when i was flying.,..but this one is what i recall every time when i have to think of a medical emergency on board..for a special reason…
On a flight to Mumbai one day….A passenger was found to be very uneasy while we were busy doing our services.It was difficult to figure out the cause of uneasiness, but ,thankfully my presence of mind and first aid knowledge helped me gauge the problem. Thanks to my teammates , they very supportive and did their job pretty well.
Tasks at hand in such a situation are not only analyzing what the problem is but also to immediately provide First aid, page for a doctor on board(we did not have any doctor on board that day),Inform captain and take decision to divert or continue , and most importantly reassure the family of the patient and the other passengers on board.
The flight was diverted to Ahmadabad ( being the nearest airport) and within the available time, the patient was immediately given the best care possible on board ….after landing he was admitted to the hospital …but what was most challenging in this whole episode was……reassuring his 10 year old daughter….
This passenger was travelling back to his home town - Dubai…from India ….and was with his daughter….unfortunately and shockingly he had lost his wife just a month before …
our challenge was not only his health…but also the well being of his daughter ….
Our duty as crew was technically over after he was admitted to the hospital…but if your Airline has given you the right training to develop a ‘hard core cabin crew spirit’..you will not relax until you get the news of the well being of your guest !
I got in touch with the passenger and his daughter the next day…thankfully the situation was under control.. the passenger got timely treatment..was better…and his daughter was happy and relaxed! They were very thankful to the whole team for the timely action and more for taking special care of the little girl .
One thought that I would like to share from my personal experience as a crew ………..If you want the real feel of being on cloud 9…leave an impression on the minds of people you meet on board…serve with a heart…love your job…and trust me…you will be loved back with many more pounds of love!

No comments:

Post a Comment

IELTS - Can you handle a Flow chart?

Flowcharts are meant to make life easy....however, IELTS test takers start getting jitters when they come across 'Flow Chart completion&...